Housekeeping Supervisor

The Twelve Apostles Hotel and Spa

Housekeeping Floor Supervisor (Fixed Term)

Job Summary:

We are looking for a people focused yet technical and detail orientated team player who can work in a consistent and predictable pace and environment to supervisor Housekeeping Room Attendant Team.

Organisational Positioning:

·       Department: Housekeeping

·       Reporting to:           Executive Housekeeper

·       Location:                 The Twelve Apostles Hotel Premises

BEHAVIOURAL SUMMARY:

The focus of this position is to act as a leader using the diverse team of unique individuals to their fullest. Where alternative languages and opportunities exist, this needs to be picked up and carried out by the relevant team members that are able to assist accordingly. Every unique transaction a team leader has is with the assistance of a team member that allows a cohesive working environment. The Team leaders to be an example and is also to be classifies as a training officer, someone with vast knowledge of the front desk and the hotel group.

Key Performance Objectives:

·       Ensure that every room is checked and updated on the PMS system as per SOP

·       Ensure that all allocated room attendants are managed to ensure that Room Attendant duties are completed and prioritized in accordance with arrival times.

·       Check hourly on allocated section of public areas ensuring that it cleaned and maintained to the Hotel standard.

·       Ensure that the storerooms are laid out and kept to the Hotel standard.

·       Ensure that all vacuum cleaners are checked and in full working order.

·       Check that linen is in a good state of repair before being utilized in a room.

·       Ensure that all maintenance issues are reported and follow-up that they are dealt with timeously.

·       All aesthetics in the room are laid out as per the Owners’ standard

·       Assist with the monthly stock-take and the quarterly operating equipment count.

·       Ensure thorough communication by holding a briefing with team every morning and afternoon.

The advert has minimum requirements listed. Management reserves the right to use additional / relevant information as criteria for short-listing.

The Twelve Apostles Hotel and Spa

Housekeeping Floor Supervisor (Fixed Term)

Job Summary:

We are looking for a people focused yet technical and detail orientated team player who can work in a consistent and predictable pace and environment to supervisor Housekeeping Room Attendant Team.

Organisational Positioning:

·       Department: Housekeeping

·       Reporting to:           Executive Housekeeper

·       Location:                 The Twelve Apostles Hotel Premises

BEHAVIOURAL SUMMARY:

The focus of this position is to act as a leader using the diverse team of unique individuals to their fullest. Where alternative languages and opportunities exist, this needs to be picked up and carried out by the relevant team members that are able to assist accordingly. Every unique transaction a team leader has is with the assistance of a team member that allows a cohesive working environment. The Team leaders to be an example and is also to be classifies as a training officer, someone with vast knowledge of the front desk and the hotel group.

Key Performance Objectives:

·       Ensure that every room is checked and updated on the PMS system as per SOP

·       Ensure that all allocated room attendants are managed to ensure that Room Attendant duties are completed and prioritized in accordance with arrival times.

·       Check hourly on allocated section of public areas ensuring that it cleaned and maintained to the Hotel standard.

·       Ensure that the storerooms are laid out and kept to the Hotel standard.

·       Ensure that all vacuum cleaners are checked and in full working order.

·       Check that linen is in a good state of repair before being utilized in a room.

·       Ensure that all maintenance issues are reported and follow-up that they are dealt with timeously.

·       All aesthetics in the room are laid out as per the Owners’ standard

·       Assist with the monthly stock-take and the quarterly operating equipment count.

·       Ensure thorough communication by holding a briefing with team every morning and afternoon.

The advert has minimum requirements listed. Management reserves the right to use additional / relevant information as criteria for short-listing.